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May 12, 2007

Excellent Customer Service at Anthony's Hearthfire

My wife and I visited the new Anthony’s Hearthfire Grill in Bellingham soon after it opened. I ordered the American Kobe Beef Hamburger, which looked pretty good. When I heard they were out of it, late on a Saturday night soon after opening, I was understanding and ordered something else.

Last night -- weeks after our first visit -- I returned and ordered it again. The server (the same one as on our first visit) came back and apologized again. She even remembered us and that we’d played this scene before.

I ordered something else, and wondered if I was going to see customer service in action. I never ask for special treatment; I want to see how other businesses handle things on their own. I speculated to my wife that a free dessert or a complimentary entrée would be a good move by the manager in this situation.

So I was really impressed when my credit card was returned without a bill -- no charge for our dinner for two.

Anthony’s adjacent seafood restaurant already gets a lot of my dining business. We take visitors there, buy gift certificates for employee recognition, etc. Last night’s experience reinforced my belief that our money is well spent, with a business that knows how to serve customers well.

And it ensures that I'll return -- again -- to finally try that burger....

Posted by Bob Pritchett at May 12, 2007 12:55 PM

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