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August 1, 2005
Broken Windows
An Entrepreneur's Life is hosting The Carnival of the Capitalists, where I found a link to the thought-provoking How Broken Windows Can Kill a Business. I was already familiar with the idea that one broken window, left un-repaired, leads to spiraling vandalism and crime. I hadn't thought about it in terms of business and customer service, though. Or even neatness: once in a while my desk gets completely cleared off and I resolve to not let papers stack-up between the mouse and the phone. And then I place one important paper that I am going to address "real soon now" there, and... boom!, it's a big pile of who-knows-what.
Posted by Bob Pritchett at August 1, 2005 9:57 AM
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