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June 22, 2006
No, you can't cancel your service
By the time someone calls to return a product or cancel a service, they probably already feel like they have gotten a bad deal exchanging their cash for your product. It’s a great time to apologize and ask, as you help the customer, what you could do to serve them better in the future.
Or, if you’re this rep at AOL, to refuse to cancel the service, because "Well, what's the matter man? We're just, I'm just trying to help here." Caught on tape.
(Thanks, PunditGuy. Follow the saga at Insignifcant Thoughts.)
Posted by Bob Pritchett at June 22, 2006 5:00 AM
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